Cookie Policy

Last Updated: November 10, 2026

INTRODUCTION

This Cookie Policy explains how ZenoWell ("ZenoWell", "we", "us", or "our") uses cookies and similar technologies when you visit our website at https://zenowell.ai and interact with our online store and related web-based services.

Our website is powered by Shopify. We also use third-party technologies, including Google Analytics 4 ("GA4"), Meta Pixel, and Klaviyo, to support website analytics, advertising measurement, customer engagement, and marketing activities.

This Policy describes:

  • What cookies and similar technologies are.

  • Which cookies and tracking technologies we use.

  • Why we use these technologies and what information they may collect.

  • How third-party service providers process information.

  • How you can manage, restrict, or withdraw your cookie preferences.

This Cookie Policy should be read together with our Privacy Policy and Terms of Service:

For the purposes of this Policy, "Services" primarily refers to our website, online store, and related web-based services.

Cookies used on our website are distinct from information collected through our mobile applications and connected hardware devices. Such information, including Device Data and Health Data, is addressed separately in our Privacy Policy.

WHAT ARE COOKIES?

Cookies are small text files stored on your computer, smartphone, tablet, or other internet-connected device when you visit a website.

Cookies allow websites to recognize browsers and devices, remember preferences, maintain sessions, and collect information about website interactions.

Cookies may collect information such as:

  • IP address and approximate geographic location.

  • Browser type, device type, and operating system.

  • Website pages visited and browsing activity.

  • Referral sources and advertising campaign information.

  • Shopping cart and checkout information.

  • Website interactions and technical identifiers.

  • Cookie consent and privacy preferences.

Cookies may be classified according to their duration:

Session Cookies: Temporary Cookies that generally expire when you close your browser.

Persistent Cookies: Cookies that remain on your device for a specified period or until deleted.

We may also use similar technologies, including:

  • Pixels and Web Beacons: Technologies that measure website visits, advertising interactions, and conversion events.

  • Local Storage and Session Storage: Browser technologies that store information on your device.

  • Tags and Scripts: Technologies used to operate website functions, collect usage information, and support analytics and marketing services.

For convenience, this Policy refers to these technologies collectively as "Cookies and Similar Technologies."

TYPES OF COOKIES WE USE

We use the following categories of Cookies and Similar Technologies.

3.1 Strictly Necessary Cookies

These Cookies are essential for the operation, security, and basic functionality of our website.

They support functions such as:

  • Maintaining website sessions.

  • Managing shopping cart contents.

  • Supporting checkout and payment-related processes.

  • Maintaining essential account and authentication functions.

  • Protecting our website against fraudulent activities and security threats.

  • Remembering cookie consent and privacy preferences.

These Cookies are generally necessary for providing the Services requested by visitors and cannot usually be disabled through our cookie preference settings.

Where permitted by applicable law, Strictly Necessary Cookies may be used without obtaining consent.

Examples of Shopify Cookies may include:

The availability and duration of individual Cookies may vary depending on Shopify functionality and website configuration.

3.2 Functional Cookies

Functional Cookies help remember your preferences and provide enhanced website functionality.

Depending on the features enabled, these Cookies may:

  • Remember your preferred language and region.

  • Maintain certain shopping preferences.

  • Support currency and localization settings.

  • Support authentication and account-related functions.

These Cookies help improve the convenience and consistency of your shopping experience.

Where required by applicable law, we will obtain your consent before using non-essential Functional Cookies.

3.3 Analytics and Performance Cookies

We use Google Analytics 4 and certain Klaviyo tracking technologies to understand how visitors interact with our website and to evaluate the performance of our Services.

These technologies may collect information including:

  • Pages visited and browsing patterns.

  • Products viewed and shopping interactions.

  • Time spent on website pages.

  • Traffic sources and referral information.

  • Browser and device information.

  • Website navigation and interaction events.

  • Certain technical identifiers associated with website sessions.

We use this information to:

  • Measure website traffic and visitor engagement.

  • Understand how visitors discover and use our website.

  • Evaluate website and product page performance.

  • Identify technical issues and improve website functionality.

  • Analyze shopping behavior and improve the customer experience.

Examples of Analytics Cookies include:

These Cookies are subject to applicable consent requirements and your cookie preferences.

3.4 Advertising and Marketing Cookies

We use Meta Pixel and Klaviyo marketing technologies to measure advertising performance, understand marketing engagement, and support relevant promotional activities.

These technologies may be used to:

  • Measure visits and conversions resulting from advertising campaigns.

  • Understand interactions with our advertisements on Facebook and Instagram.

  • Attribute purchases and other website events to marketing campaigns.

  • Support advertising audience creation and campaign optimization.

  • Measure the effectiveness of marketing communications.

  • Support relevant promotional content and marketing automation.

Examples of Advertising and Marketing Cookies include:

The classification of a Cookie depends on its actual purpose and processing activities. For example, Klaviyo technologies may support both analytics and marketing functions.

We will use non-essential Advertising and Marketing Cookies in accordance with applicable consent requirements.

THIRD-PARTY SERVICES AND TRACKING TECHNOLOGIES

Our website integrates third-party services to support e-commerce operations, analytics, advertising, and customer engagement.

4.1 Shopify

Our online store is hosted and powered by Shopify.

Shopify may use Cookies and Similar Technologies to support:

  • Website functionality and navigation.

  • Shopping cart and checkout processes.

  • Customer sessions and authentication.

  • Regional and currency preferences.

  • Security and fraud prevention.

  • Cookie consent management.

Shopify may also provide analytics and marketing-related functionality through its platform.

For more information, please review Shopify's Cookie Policy:

https://www.shopify.com/legal/cookies

4.2 Google Analytics 4

We use Google Analytics 4, a web analytics service provided by Google LLC, to analyze website traffic and visitor interactions.

GA4 may use first-party Cookies, including _ga and ga*, to distinguish visitors and maintain analytics session information.

Information collected through GA4 may include website interactions, page views, browser and device information, referral information, and other usage data.

We may deploy Google Analytics through Shopify integrations, Google Tag Manager, or related Google tagging technologies.

Google Tag Manager is used to manage and deploy website tags. It is not itself a separate analytics service, but it may load or control third-party tracking technologies, including Google Analytics.

Where supported and configured, Google Consent Mode and other consent controls may be used to communicate users' privacy choices to Google technologies.

For more information about Google's data practices, please visit:

4.3 Meta Pixel

We use Meta Pixel, a tracking technology provided by Meta Platforms, Inc., to measure advertising effectiveness and understand interactions with our website.

Meta Pixel may collect information such as:

  • Pages viewed and website interactions.

  • Product views and shopping events.

  • Checkout and purchase-related events.

  • Browser and device information.

  • Advertising referral and campaign information.

  • Technical identifiers associated with website visits.

Meta Pixel may use Cookies such as _fbp and _fbc to support browser identification and advertising attribution.

We may deploy Meta Pixel through Shopify integrations and Google Tag Manager.

These deployment methods are different technical installation channels for the same advertising service and do not represent separate advertising providers.

Meta may process information received through its technologies in accordance with its own privacy policies and applicable legal requirements.

For more information, please visit:

https://www.facebook.com/privacy/policy/

4.4 Klaviyo

We use Klaviyo to support customer engagement, email marketing, marketing automation, and related website activity analysis.

Depending on the features enabled, Klaviyo may use Cookies and Similar Technologies to:

  • Recognize returning website visitors.

  • Measure website activity and product browsing.

  • Support product-view and shopping-related events.

  • Associate eligible browsing activity with customer profiles.

  • Support email marketing and automated customer communications.

  • Measure the effectiveness of marketing campaigns.

Klaviyo may use the __kla_id Cookie to identify a browser through an automatically generated identifier.

When a visitor becomes identifiable through an eligible interaction, such as submitting a signup form, clicking a tracked marketing email or SMS link, or providing information during checkout, certain previously collected browsing activity may be associated with that visitor's Klaviyo profile, subject to applicable consent and privacy settings.

If Klaviyo's First-Party ID feature is enabled, an additional Cookie such as __kle_id may be used to support visitor re-identification.

The availability and duration of Klaviyo Cookies depend on the enabled features, browser policies, and consent settings.

Please note that subscribing to marketing emails and consenting to website tracking are separate choices. Changing your email marketing subscription preferences does not automatically change your Cookie preferences.

For more information, please visit:

4.5 Google Tag Manager

We may use Google Tag Manager ("GTM") to manage and deploy website tags and tracking scripts.

GTM itself is a tag management system rather than a standalone analytics or advertising service.

Depending on our configuration, GTM may facilitate the loading of Google Analytics, Meta Pixel, and other approved tracking technologies.

The Cookies and information collected by these technologies are described in their respective sections of this Policy.

FIRST-PARTY AND THIRD-PARTY COOKIES

5.1 First-Party Cookies

First-party Cookies are set directly by our website or by service technologies operating on our behalf through our website domain.

Examples may include Shopify store Cookies and first-party Cookies created by Google Analytics, Meta Pixel, and Klaviyo when their respective technologies operate on our website.

5.2 Third-Party Cookies and Technologies

Third-party Cookies and Similar Technologies are provided or controlled by external service providers.

Our third-party providers may include:

  • Shopify, for e-commerce platform services.

  • Google, for analytics and tag management services.

  • Meta, for advertising measurement and marketing services.

  • Klaviyo, for customer engagement and marketing automation.

These providers may process information collected through their technologies in accordance with their respective privacy policies and applicable laws.

We do not control all aspects of third-party data processing. We encourage you to review the relevant third-party privacy policies for additional information.

HOW LONG DO COOKIES REMAIN ON YOUR DEVICE?

The duration of Cookies varies depending on their purpose, provider, configuration, and browser settings.

Some Cookies expire when you close your browser, while others remain on your device for a specified period.

The typical durations listed in this Policy are provided for general reference and may change due to:

  • Changes to the configuration of our Services.

  • Updates by Shopify or third-party service providers.

  • Browser privacy restrictions and tracking prevention technologies.

  • Changes to applicable legal requirements.

  • Your Cookie preferences and consent choices.

We seek to retain information collected through Cookies only for as long as necessary to fulfill the relevant purposes, subject to applicable legal requirements and our Privacy Policy.

HOW WE MANAGE COOKIE CONSENT

We respect your choices regarding the use of Cookies and Similar Technologies.

7.1 Cookie Consent Banner

Where required by applicable law, we provide a Cookie Consent Banner or preference management tool that allows you to make choices about non-essential Cookies.

Depending on the available functionality, you may be able to:

  • Accept all Cookies.

  • Reject non-essential Cookies.

  • Customize your Cookie preferences by category.

  • Review and change your previous choices.

  • Withdraw previously provided consent.

Strictly Necessary Cookies may continue to operate because they are required for essential website functionality.

7.2 Consent for Analytics and Marketing

Where consent is required by applicable law, we will seek your consent before enabling non-essential analytics and marketing tracking technologies.

Your choices may be communicated to relevant service providers through our consent management configuration, including Shopify's privacy mechanisms and applicable Google consent controls.

We aim to ensure that Google Analytics, Meta Pixel, and Klaviyo tracking activities operate in accordance with your applicable Cookie preferences.

7.3 Withdrawing Consent

You may withdraw or modify your Cookie consent through our Cookie Preference Settings, where available.

Withdrawal of consent does not affect the lawfulness of processing conducted before your withdrawal.

After withdrawal, we will take appropriate steps to stop the relevant non-essential tracking activities in accordance with applicable law.

You may also need to delete existing Cookies through your browser settings.

7.4 Browser Settings

Most web browsers allow you to manage Cookies through their settings.

You may be able to:

  • View Cookies stored on your device.

  • Delete existing Cookies.

  • Block all or selected Cookies.

  • Restrict Cookies from specific websites.

  • Automatically delete Cookies when closing your browser.

Please note that disabling certain Cookies may affect website functionality, including shopping cart, checkout, account sessions, and saved preferences.

For more information, please consult your browser's official support resources:

HOW WE USE INFORMATION COLLECTED THROUGH COOKIES

Information collected through Cookies and Similar Technologies may be used for the following purposes:

Website Operation: To maintain the availability, functionality, and security of our website.

Shopping and Transactions: To support shopping cart functionality, checkout processes, and related e-commerce operations.

Analytics and Performance: To analyze website traffic, understand visitor behavior, measure website performance, and improve our Services.

Advertising Measurement: To measure advertising performance, evaluate campaign effectiveness, and understand conversions.

Marketing and Customer Engagement: To support customer segmentation, marketing automation, and relevant promotional communications.

Security and Fraud Prevention: To identify suspicious activity, prevent unauthorized access, and protect our Services.

Information collected through Cookies may constitute Personal Data under applicable data protection laws. Where this is the case, we process such information in accordance with our Privacy Policy and applicable legal requirements.

COOKIES AND HEALTH DATA

ZenoWell provides wellness-related products, mobile applications, and connected devices. Some of our Services may involve the processing of Health Data and other sensitive information, as described in our Privacy Policy.

Cookies used on our website are primarily intended to support website functionality, shopping operations, analytics, advertising measurement, and marketing activities.

We do not intend to use website Cookies to directly collect raw health measurements from connected Devices or access Health Data stored within our mobile applications.

However, information collected through website interactions and marketing technologies may be associated with customer profiles when a visitor becomes identifiable.

We do not intend to use website tracking technologies to create advertising audiences based on sensitive Health Data.

Health Data, Device Data, and information generated through our wellness features are processed separately in accordance with our Privacy Policy, applicable permissions, and the settings of the relevant Services.

INTERNATIONAL DATA PROCESSING

ZenoWell provides Services to customers in different countries and regions.

Information collected through Cookies and Similar Technologies may be processed or accessed by ZenoWell and our authorized service providers in countries or regions outside your place of residence.

Our service providers, including Shopify, Google, Meta, and Klaviyo, may process information in accordance with their respective privacy practices and applicable legal requirements.

Where required by applicable law, we implement appropriate safeguards for international transfers of Personal Data.

For additional information, please refer to the international data transfer section of our Privacy Policy.

YOUR PRIVACY RIGHTS

Depending on your country or region of residence, you may have rights regarding Personal Data collected through Cookies and Similar Technologies.

These rights may include:

  • The right to request access to your Personal Data.

  • The right to request correction of inaccurate information.

  • The right to request deletion of your Personal Data.

  • The right to restrict or object to certain processing activities.

  • The right to withdraw consent.

  • The right to data portability, where applicable.

  • The right to opt out of certain targeted advertising, sale, or sharing activities where provided by applicable law.

Where applicable, we will recognize and process legally valid privacy requests and browser-based privacy signals in accordance with applicable laws.

To exercise your applicable rights or submit a privacy-related request, please contact us using the information provided below.

For additional information about how we collect, use, disclose, retain, and protect Personal Data, please review our Privacy Policy:

https://zenowell.ai/policies/privacy-policy

CHANGES TO THIS COOKIE POLICY

We may update this Cookie Policy from time to time to reflect changes in our website, technologies, business operations, service providers, or applicable legal requirements.

When we make changes, we will revise the "Last Updated" date at the beginning of this Policy.

Where required by applicable law, we will provide additional notice or obtain renewed consent before implementing material changes to our use of non-essential Cookies.

We encourage you to review this Policy periodically to stay informed about how we use Cookies and Similar Technologies.

CONTACT US

If you have any questions, concerns, or requests regarding this Cookie Policy or our use of Cookies and Similar Technologies, please contact us:

ZenoWell

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